FAQ

    • RETURNS AND EXCHANGES

      At Ryan & Rose, we ensure your complete satisfaction with every purchase. While we do not accept returns or exchanges, we stand firmly behind the quality of our products and guarantee their performance. We also guarantee the successful delivery of all orders placed within the United States, regardless of shipping carrier.

      If our products do not meet your expectations or if you have any questions, please do not hesitate to reach out to us at info@ryanandrose.co. Customer service is our top priority, and we believe that our customers deserve nothing but the best! 

    • SHIPPING AND PROCESSING

      At Ryan & Rose, we are well known for our lightning-fast shipping! All orders are swiftly processed and shipped from our headquarters in Bartlett, TN Monday through Thursday. 

      processing
      Orders ship within 1-2 business days. That is our standard processing time, the time it takes for your order to be processed before it ships.

      same day shipping
      We prioritize priority orders Monday through Thursday. Priority orders placed before Noon CST (M-TH) are promptly shipped out the same day. Please note, processing times may be extended during sales or large releases.

      estimated shipping times
      Standard/Free US Shipping: 2-5 business days
      Expedited US Shipping: 2 business days
      International Shipping: 15-30 business days
      International Expedited Shipping: 7-21 business days

      why monday through thursday
      We prioritize family life by giving our team Friday through Sunday off in order for them to recharge and spend quality time with their loved ones.

      free shipping
      Customers in the US can take advantage of FREE standard shipping on orders $25 or more. For any questions or concerns regarding orders or shipping, please do not hesitate to reach out to info@ryanandrose.co anytime!

      local pickup
      We are excited to offer local pickup and in-person shopping at our showroom in Bartlett, TN! Skip the shipping fees by choosing the Local Pickup option at checkout. This convenient service is free of charge. Once your order is ready for pickup, you will receive a courtesy text from a team member. You can visit our showroom during our open hours to collect your order and explore our latest products in person. Our team will be there to assist you and ensure a seamless pickup experience. See hours below:

    • SHOWROOM

      Come shop and experience Ryan & Rose in person! Meet some of our amazing team members that you know and love and explore exclusive products and colors not available online. Tell them Penny sent you for a special in-store discount of 20% off; in-store purchases only. Our showroom is conveniently located at the back of our headquarters in Bartlett, TN. Don't forget to spread the word to all your local friends and share the special discount message with them! We have CUTIES for the entire family and can’t wait to meet you in person!

      Address
      7598 AE Beaty
      Bartlett, TN 38133
      *located at the back of HQ

      Hours
      Mon-Thurs: 10-4pm
      Fri-Sun: CLOSED

    • SAFETY

      At Ryan & Rose, safety is at the core of our brand. We go the extra mile to ensure that our products not only pass rigorous US safety testing but are also free of harmful chemicals and toxins. Extensive testing has been done to ensure all products meet standard requirements.

      Additionally, we believe in the power of prayer and every product is prayed over, adding an extra layer of care and intention. Our exceptional standards not only prioritize safety but also push the entire industry forward in both safety and style.

    • REWARDS AND REFERRALS

      At Ryan & Rose, we think of our customers as family and want to make your shopping experience as rewarding as possible. When you make a purchase on our website, you earn 5% Cutie Cash back which can then be used towards future Ryan & Rose purchases!

      We also have a referral program. When referring a first-time customer to our site, they will receive $5 off their first purchase of $12 or more and you will receive $5 once they’ve completed their purchase. Give $5, Get $5! Get started here!

      But that’s not all! Stay tuned in to see the special promotions held throughout the year where you have the chance to win a variety of incredible prizes! Be sure to sign up for text notifications, because you never know when we’ll be giving away a car, trip, cash or other exciting prizes!! This is our way of showing our appreciation to you and making your experience with us even more memorable.

    • FIRST TIME ORDER

      New to Ryan & Rose? Click here for a discount on your first purchase!

    • STORE CREDIT AND DISCOUNTS

      Store credits (Cutie Cash) and discount codes cannot be combined at this time.

    • WHOLESALE AND FAIRE

      Click here to join our wholesale program and enjoy competitive pricing, excellent customer support, and the chance to provide your customers with top-notch must haves for the entire family.

      We also offer our products on Faire.com. Click here to apply. Together, we can make families' lives easier at every stage of life!!

    • BULK DISCOUNTS

      Are you wanting to buy cost-effective items for your organization, Church, or youth group? Feel free to email info@ryanandrose.co for a bulk purchasing discount code! Eligible items include: bracelets, lanyards, loops, handles, and holders. If approved, we will provide you with a one time use discount code that can be applied to qualifying items within your cart.

    • CUTIE COMMUNITY

      We have a beautiful community on Facebook, where over 46,000 moms gather to connect, ask questions, offer support, and celebrate the journey of motherhood. Join us in this inclusive and positive space where you can find a sense of belonging among fellow moms. Click here to join!

    • CONTACT INFO

      Customer service can be reached via email at info@ryanandrose.co. Emails are answered within 48 hours Monday through Thursday, however, response times may be extended during sales or large releases.

    • TERMS AND CONDITIONS

      We reserve the right to refuse service to anyone for any reason at any time. You agree not to duplicate, copy, sell for profit or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. View Privacy Policy and Terms of Service.

    • EXPERTS

    Dr. Trey Fellers

    Board Certified Pediatric Dentist

    Hello! I’m Dr. Trey Fellers. I received a Bachelor of Arts degree in English Literature from Samford University and a Doctorate of Dental Medicine from the University of Alabama School of Dentistry. I completed a two-year residency program in Pediatric Dentistry at The Children's Hospital of Alabama and the University of Alabama School of Dentistry. During my dental education, I was chosen to receive The American Academy of Pediatric Dentistry Certificate of Merit Award.

    While in residency, I completed a Fellowship in Interdisciplinary Medicine at the UAB Sparks Center, which serves patients with special needs. In 2007, I completed the elective two-part board process to become a Diplomate of the American Board of Pediatric Dentistry. I was awarded Fellow Status in the American Academy of Pediatric Dentistry in 2008.

    I am currently a member of the American Academy of Pediatric Dentistry, the American Board of Pediatric Dentistry, the American Dental Association, the Alabama Dental Association, and the Christian Medical and Dental Society. I live in my hometown of Fairhope, Alabama with my wife, Jana, and two children, Ivy and Hoke.

    What is the Cutie PAT Smile?

    The Cutie PAT Smile is an Orthodontic Pro pacifier that was patented and designed to prevent orthodontic issues such as anterior open bite, posterior crossbite, and increased overjet.

    How does the Cutie PAT Smile promote natural oral development?

    Ergonomics is key. My design, realized now as the Cutie PAT Smile, is preformed to the shape that other pacifiers must conform to in the child’s mouth. The preformed shape allows a more passive shape and not one that wants to rebound back to its original form. This promotes the most natural shape of a child’s developing palate and bite helping to reduce the three most common orthodontic malocclusions: anterior open bite, posterior crossbite, and increased overjet.

    Is the Cutie PAT Smile an orthodontic pacifier?

    Yes! The Cutie PAT Smile is an Orthodontic Pro pacifier. This signifies that the pacifier was designed by a professional in the care of pediatric patients with the sole intent attempting to reduce negative orthodontic effects in your child’s mouth.

    What qualifies a pacifier to be orthodontic?

    Anyone can label a pacifier as an “orthodontic pacifier” and it means nothing. The question is, does the pacifier that is labeled “orthodontic pacifier” thoughtfully attempt to reduce negative orthodontic effects in your child’s mouth? The Cutie PAT Smile does—so this would be what I would consider THE orthodontic pacifier.

    What does Orthodontic Pro mean?

    Orthodontic Pro signifies that this pacifier was designed by a professional in the care of pediatric patients with the sole intent of helping children in their development.

    What is special about the Cutie PAT Smile’s patented neck?

    The three most common orthodontic issues related to pacifier use are: anterior open bite, posterior lateral restriction (ultimately producing posterior crossbite), and increased overjet. I began to consider what a pacifier would look like if those three issues were the primary design motivators.

    I began with an anterior open bite, which in my opinion, is the most harmful as it can lead to a tongue thrust habit and can get big quickly. The wider the mouth is opened during prolonged pacifier use, the more the posterior teeth will super erupt and the more potential for anterior open bite.

    The patented shape that I created is designed to allow the most “closed” position that a child can have with a pacifier. This alone will help to significantly reduce the potential of anterior open bite and subsequent tongue thrust.

    Anterior open bite is when a bite where the posterior teeth are touching, and the anterior upper and lower teeth are not overlapping or have space between them.

    What is special about the Cutie PAT Smile’s nipple?

    The Cutie PAT Smile’s wide nipple was designed to help prevent posterior restriction leading ultimately to posterior crossbite.

    When a child is actively sucking on the pacifier, the Masseter Muscles are constricting. The constricting Masseter Muscles are overlying the upper arch but not the lower. In turn, the upper arch is often inhibited from growing laterally as quickly as the lower arch thus making the circumference of the upper arch smaller and most often a narrower v-shaped arch than the lower.

    The frequency and the force of the pacifier sucking plays the largest role in this malocclusion however by offering a wide nipple that presses outwardly on the upper arch, the Cutie PAT Smile is thoughtfully reducing the potential for this issue.

    Posterior crossbite is a malalignment of the teeth and occlusion in such a way the upper posterior teeth are not hitting the lower posterior teeth in their natural occlusion. The upper arch is smaller in circumference than the lower arch—naturally it should be the opposite.

    What inspired you to invent the Smile nipple?

    I was convicted to try and help a common problem that I saw every day in my office with children affected negatively by the pacifier. I started working on the Smile nipple in 2015, patented in 2020 and reached out to Ryan & Rose soon after!

    US Patent No. D887,566

    Is the Cutie PAT Smile the only pacifier my baby should need?

    The Cutie PAT Smile was designed to be the only pacifier that your baby should need; it was designed for babies with and without teeth. Babies can start and end with a Cutie PAT Smile during their use of a pacifier. As the intent of the Cutie PAT Smile is to promote natural retention of the baby’s oral anatomy, I would certainly recommend this pacifier to be the starting point. If the baby enjoys it, stay with it. If your child prefers another style of pacifier, I would recommend having a Cutie PAT Smile that you could continue to introduce in hopes that they will accept and switch to it as early as possible.

    I do understand that babies can be very picky and that all babies are different. Often, babies will stay with the first pacifier that they are given but, certainly not always. In my opinion, it’s worth a periodic introduction of the Cutie PAT Smile to see if your child accepts a change.

    Is the Cutie PAT Smile good for breastfed babies?

    The Cutie PAT Smile aims to help retain the child’s natural oral hard tissue shape, which is ideal for both breastfed and non-breastfed babies.

    Why Ryan & Rose?

    After I was awarded the patent for my design, I was counseling a mother on appropriate pacifier use and told her that I had a pacifier that I believed would be beneficial to all children, but I did not have a clue how to get it out there. She raved about the company Ryan & Rose, their products, and their company philosophy. At the end of the day, I looked them up and knew that that was who I should contact. Their values, focus on innovation, care for children and families and love of the Lord is what set them apart.

    When do you recommend weaning from a pacifier?

    I recommend getting your child off the pacifier at 2 years old or when negative orthodontic changes are noted. The ADA and the AADP do not recommend pacifiers past the age of three. In my experience over the years, the “cold turkey” method is the best. (Don’t keep one in the drawer or they will smell it out!) With the patented design, my hope is that the Cutie PAT Smile may offer a “buffer” to those parents that can’t seem to go cold turkey at 2 years of age.

    Cara Dumaplin

    Founder of Taking Cara Babies

    Cara Dumaplin, Founder of Taking Cara Babies, is a mom of four, neonatal nurse, and wife to a pediatrician. Her passion is teaching parents how to help their babies sleep with the science of a nurse and the heart of a mama. It is her goal to help reclaim the joy of parenthood that sleep deprivation often steals. Cara enjoys long walks through Target, the ocean waves in Coronado, California, and competitive board games with her children. She is on a mission to convince moms everywhere of this message: There is no better mama on the planet for that baby than YOU! Follow along @takingcarababies for daily sleep tips!

    Why are pacifiers beneficial?

    Babies often have the drive to suck even after a full feeding. This is called “non-nutritive sucking.” In other words, babies want to suck even without gaining nutrition and calories from food. You may be wondering, “Does this benefit my baby in any way?”

    Non-nutritive sucking does benefit your little one in several ways, such as promoting relaxation, providing comfort, releasing endorphins in the brain, and for many parents, it can be a helpful tool to encourage your little one to sleep.

    Do pacifiers cause nipple confusion with breastfeeding?

    Many new parents are concerned about breastfeeding success and nipple confusion; however, I do have good news for you! Research shows that nursing mothers who offer a pacifier to their baby are just as successful with breastfeeding as those who don’t.

    If you are concerned about nipple confusion and the myths surrounding it, there is research that addresses this myth directly. The research actually shows that there is no evidence for pacifier use causing a decrease in breastfeeding success. Studies show that limiting pacifier use actually resulted in decreased rates of exclusive breastfeeding.

    Bottom line: Whether you are breast or bottle feeding, it’s okay to offer your baby a pacifier in the first few weeks of life. You don’t have to fear nipple confusion.

    Do pacifiers help with SIDS prevention?

    Yes! The American Academy of Pediatrics reports a significant reduction of SIDS with pacifier use.

    Are pacifiers safe during sleep?

    Yes, pacifiers are safe during sleep and are even recommended by the American Academy of Pediatrics for daytime naps and nighttime sleep.

    How do I get my baby to take a pacifier?

    First, know that some babies love a pacifier and will take to it immediately. Others will not take a pacifier ever, and that’s okay too. My experience indicates that if a baby won’t accept a pacifier by 10 weeks of age then they may not ever accept one, but you can certainly keep trying.

    To offer a pacifier, apply firm pressure on the top middle section of your baby’s tongue. Move the pacifier in firm circles around your baby’s mouth. (Avoid the tip of the tongue as this will elicit the tongue-thrust reflex.) If you’re not having success, try applying a bit of breast milk or formula to the pacifier nipple. Don’t let a gag scare you or convince you that your baby hates the pacifier. Remove the pacifier briefly and try again in the middle of the tongue with a firm, but gentle downward pressure.

    Expert Tip: If your little one is refusing a pacifier, offer it when your baby is calm rather than upset. Consider swaddling his/her arms so your baby feels secure. Try different nipple shapes and sizes before deciding that your baby isn’t interested. Babies may refuse one type, but have a strong preference for another size or shape.

    How do I teach my baby to replace the pacifier on her own?

    Once your little one is about 5-6 months of age, I have a fun game to play with your baby to help teach and reinforce the skill of independently replacing the pacifier. It’s called The Binky Game:

    1. Place 4-5 pacifiers around your baby.
    2. Help her get a pacifier to her mouth.
    3. Clap and praise her once she places it in her mouth.
    4. Repeat these steps multiple times a day to teach her to replace the pacifier on her own.

    With practice and repetition, your baby will soon be able to use this skill during the night and at naps to replace the pacifier all by herself.

    Expert Tip: Place several pacifiers in the crib to make it easier for your baby to find them in the dark.

    Final thoughts on pacifier use?

    When it comes to using (or not using) a pacifier, there truly isn’t a right or wrong way to approach it. I believe it can be an incredibly helpful tool for many babies in the first months (or years) of life, with benefits that far outweigh the drawbacks. For other babies, a pacifier might not ever be appealing and that’s okay too!

    It ultimately comes down to the personal preferences of both parents and babies. Whether your little one loves the pacifier or you choose to do without it, it’s possible to have a happy, healthy, and well-rested baby.

    Brooke + Bridget

    Speech therapists

    We are speech therapist mamas and sisters with more than 20 years of combined experience. We’ve diagnosed and treated hundreds of children with a variety of communication disorders and delays. We love everything about our work, but we’re most excited about guiding parents with practical tips to integrate speech and language techniques into their everyday routines. Follow along @speechsisters for daily speech tips!

    Will a pacifier affect my child’s speech?

    Pacifiers can affect speech development for babies and toddlers if a pacifier is used too frequently. When toddlers have the pacifier in their mouths during “talk time” it can negatively impact the way they produce sounds which may lead to articulation problems down the road.

    See specific recommendations in our blog post here.

    Do you have tips for speech practice while my child uses a pacifier?

    The most effective thing you can do for speech development is make sure the pacifier is taken out of their mouth when they are talking. A pacifier can limit opportunities to talk and can also cause unnatural position of the tongue, lips and jaw, which can distort a child’s speech.

    Should I be concerned if my child goes from a pacifier to sucking his/her thumb, in regards to speech?

    If thumb sucking does occur, both pacifier use and thumb sucking are essentially the same in the way they affect speech development. Therefore, the same elimination plan applies.

    Read more about pacifier elimination in our blog post here.

    If my child won’t take a pacifier, am I doing something wrong or is there something else going on orally?

    If your baby has an oral motor weakness, there would be other signs as well. He or she would likely have motor weakness or be considered low-tone throughout their body, also causing feeding problems.

    Hannah Reed

    speech language pathologist

    Hi! I’m Hannah, a speech language pathologist that specializes in feeding delays and disorders. As a speech therapist, I went to school to learn about how all of the muscles in the mouth work! Therefore, feeding falls under our scope of practice & has become my passion in the field. All babies (and mommas) deserve to eat well & relax well. Optimizing a baby’s feeding skills, as well as their oral motor stimulation (through the use of a Cutie PAT) allows for this!

    Hannah currently works with Matrix Rehab in Germantown, Tennessee, as well as LeBonheur Children's Hospital through the Methodist Healthcare system. She specializes in oral motor feeding therapy & has been working in the medical field for the last 8 years! She has 2 little boys, one that has Down syndrome & has worked through a lot of oral motor/sensory feeding issues & she has a baby girl on the way! Her family loves to travel, swim, play outside & visit their favorite place often, Walt Disney World!

    What do you love most about the the Cutie PAT?

    As Lindsey often says, "all babies are different." I work with a lot of babies that have difficulty with bottle feeding and breast feeding. One thing I've learned through my work is that some babies will go through 5 different bottles before we find the right one that offers the right latch and works with their lips/tongue/jaw structure. I love that Ryan & Rose offers a variety of Cutie PAT options for all babies.

    How do you use the Cutie Tensil with the kids you work with?

    The Cutie Tensil is one of my favorite products on the market. I tend to start spoon feeding with my babies around 6-8 months of age. At this age, my goal is not volume or perfection on getting the food in the mouth. My goal is “exploration.” The Cutie Tensil is the perfect size for our little ones to hold and explore. As they become more curious, the design of the Cutie Tensil that allows them to “scoop, shovel, stab” is brilliant. So many skills to work on with one little tool improving oral motor skills and fine motor skills.

    What makes the Cutie Spoovel stand out compared to other feeding utensils?

    I love the size and feeling of the Cutie Spoovel for kids with sensory needs. This is often a more preferred material than a hard plastic spoon. I also love that it is flat, so it gives our kids with reduced oral motor skills the ability to remove the food from the Spoovel more easily than a child's traditional spoon that has a large "lip" on it.

    Is there anyone else besides babies and toddlers that can benefit from using the Cutie Spoovel?

    Yes! There are many other people that can benefit from using the Cutie Spoovel:

    - Those with diseases like Alzheimer’s that are unfortunately losing/or have lost some of their range of motion with their mouth/tongue muscles.
    - People that have been in accidents where their mouth, lips, tongue, neck have been affected and may need assistance.
    - Kids with genetic disorders: Down syndrome, Noonan syndrome, and other chromosomal abnormalities.
    - Preemies with continued delays.
    - Kids with autism that have oral motor and/or sensory deficits.

    I am a caregiver for someone who has trouble taking food off of a traditional spoon, will the Cutie Spoovel assist with that?

    Yes! Transitional spoons scoop upward making it difficult for people to take the food off the spoon. The open front design of the Cutie Spoovel helps aid in bolus extraction!